- About Us
- Shipping & Conditions
TERMS: All offerings are subject to availability and all prices are subject to change without notice. Each catalog, listing, order form or other announcement of company policy supersedes all prior or undated announcements of company policy.
All orders are filled in the order in which payment arrives. We accept check, money order or approved credit card (Visa, Mastercard, Discover or American Express). A $25.00 charge will be assessed for returned checks. Purchase paid for with credit cards or money orders will be processed immediately. Personal checks must be cleared and create a 1 week delay. Please do not send cash.
For those paying by check or money order, we estimate Ground shipping for orders under $75 to be 25%, orders up to $150 to be 20%, and orders over $150 should estimate 15%.
For credit card orchid orders, your Mastercard, Visa, Discover , or American Express card is charged upon confirmation of the order, for plant costs, shipping costs and a packaging charge of five percent (5%) of the plant total.
SHIPPING: All shipping is done on Mondays and Tuesdays only, regardless of shipping method. All orders will be shipped via FedEx FedEx Ground or FedEx 2 or 3 day Express, except orders to Puerto Rico, Virgin Islands, and Alaska, which will be shipped using Priority Mail. During winter months, we will withhold shipment of orchid orders until weather conditions are conducive to their safe delivery (low temps above freezing).
WHOLESALE: This is a retail catalog only. Sorry, but at this time we do not have a wholesale listing.
OUR GUARANTEE: If you are not completely satisfied, contact us immediately and/or return the plants within 2 weeks of receipt of order. Liability is limited to the cost of the plant(s) and their actual shipping cost. Odom's Orchids guarantees healthy plants, but makes no warranty as to productivity or performance of any plant sold, as that is dependent upon your growing conditions.
SUBSTITUTIONS: Since our catalog has such a large selection and some items are very limited, it is not always possible to have every plant available for the entire year. Some plants may actually sell out in a relatively short time. We encourage you to list a few back-up choices, especially if you want a plant in bud/bloom for a gift, or you can give us a daytime telephone number when you order so we can call to discuss other plant choices. Thank you.